Italian Speaking First Line Analyst

• Working on the Customer Service support
• Answering calls and emails in order to resolve customers’ IT issues and queries
• Document internal procedures, assist with onboarding of new users
• Work together with colleagues to share information
• Collaborate on problem solving and identify major service issues

Elvárások / Requirements

• Fluent English, and Italian language knowledge
• Excellent communication skills, both written and verbal
• Self-motivated and able to work under minimal supervision, proactivity
• Customer orientated
• Strong MS Office skills AND affinity to resolve IT related issues
• Ability to do multitasking

Amit nyújtunk / Benefits

• Professional development opportunities
• Outstanding salary and benefit package (All you can move card, phone, etc...)
• A company with a stable background
• Language learning opportunities
• A good working atmosphere
• HO opportunity

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