Our client, a leading global IT services provider, is transforming business and technology paradigms for the digital era by offering industry-specific consulting that promotes innovation and efficiency.

 Join them, work on their new project, and be part of a new team!

  French Speaking Service Desk Representative  

  Location: Budapest (HQ in 9th district) 

        I. Service Window: M-Sun 7.00 AM - 7.00 PM – 1 office day per week/ 2 office days per month for remote applicants

            Training period: 2-3 office days per week / 1 office days per week for remote applicants

        II. Service Window: M-F 7.00 AM - 9.00 PM – 2 office days per week

            Trial period: 2-3 office days per week 

  Requirements:

• High School degree
• Fluent French language skills 
• Upper-intermediate English skills 
• Residence permit or EU citizenship
• Experienced in customer service (IT support, service desk, helpdesk fields is a plus)
• Flexible, and dynamic personality 
• Customer-centricity mindset, and problem-solving skills

  If you join them, your responsibilities will be:

• Support for a multinational pharmaceutical, biotechnology, and medical technologies company
• Addressing clients' IT problems
• Managing end-user inquiries through various channels, including tools, phone, and email
• Maintaining accurate records and administrative tasks, including call logging in the ticketing system
• Escalating issues beyond your scope to the appropriate teams
• Ensuring clients are well-informed and taking ownership of ongoing cases with follow-up actions
• Running reports on active users on a quarterly basis and verifying with managers.

  What they offer:

• Competitive salary
• Cafeteria
• Sing-up bonus for customer service experience 
• Medicover health- and Generali life insurance
• Free sport allowance 
• All You Can Move SportPass (at a discounted price)
• Work commute supplement
• Monthly public transportation (BKV) pass price
• Office parking space 
• Safety glasses reimbursement
• Language course reimbursement
• Childbirth supplement 
• Baby pack in case of childbirth
• Bring your kids to work
• Voluntary pension- and health fund membership fee contribution
• Széchenyi Recreation Card
• Fitness discount
• A youthful, dynamic working environment

 How to apply?

• Please apply via "Jelentkezem az állásra" button underneath!

Contact me if you have any questions: dora.bernad@getwork.hu

munkaerő-kölcsönzés eng.sz.: 10057-1/2012-0100-1046

munkaerő-közvetítés eng.sz.: 10097-1/2012-0100-848 

minősített foglalkoztató nyilvántartási szám: BP/0701/67674-4/2021