We are looking for a Portuguese-speaking Customer Success Specialist! If you are passionate about customer satisfaction, supporting business growth and helping customers achieve their goals, please apply with your English CV!
Feladatok / Tasks
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Manage customer relationships and support customer success goals
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Identify growth opportunities
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Handle customer inquiries and administrative tasks
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Collaborate with global teams
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Providing accurate information on products and services, investigating potential problems, supporting resolution
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Daily account management
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Managing contract renewals and extensions
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Working closely with the sales team
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Back office tasks
Amit nyújtunk / Offer
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Competitive salary
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100% Home Office
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Cafeteria
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Team-building activities and a modern office environment
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Fluent in Portuguese and English (written and spoken)
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Customer-centric mindset with empathy
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Experience in contract management
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Proficiency in Microsoft Office; SAP/Salesforce experience is a plus
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Strong communication and organizational skills
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Minimum high school diploma; BPO or customer service experience preferred