Pozíció leírása / Job description

Join a leading biotechnological company that has been at the forefront of scientific innovation and healthcare transformation for over seven decades. This global entity, recognized as one of the top five life science companies, specializes in developing, manufacturing, and marketing a diverse range of high-quality research and clinical diagnostic products. Committed to improving lives worldwide, the company fosters a collaborative and empowering environment, enabling employees to drive meaningful change and advance their careers. Recently voted a Best Place to Work, this organization values its employees and supports them in making impactful contributions to science and healthcare.

• Lead, mentor, and inspire a team of customer service representatives.
• Manage escalated inquiries, complaints, and complex distributor issues to ensure swift and effective resolutions.
• Oversee the timely and accurate processing of distributor orders.
• Ensure all customer service emails are responded to within 24 hours.
• Utilize advanced Excel skills to analyze reports and identify trends.
• Collaborate with cross-functional teams to improve processes and address complex issues.
• Independently handle complex problems and offer innovative solutions.
• Maintain a strategic perspective, aligning decisions with the company's objectives.

Elvárások / Requirements

• Proven experience in customer service or related roles with responsibilities in people management.
• Fluency in English and proficiency in French for effective negotiation.
• Advanced skills in Microsoft Excel for data analysis.
• Familiarity with SAP or similar ERP systems.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• The ability to collaborate effectively with various departments.
• Excellent organizational and time management skills.
• Demonstrated ability to lead and motivate a team.

Amit nyújtunk / Benefits

What they offer: 

• Life and accident insurance
• Private health care services with unlimited specialist consultations
• Competitive salary and cafeteria plan
• 100% commuting allowance for non-local residents
• Annual bonus and salary review
• Marriage and childbirth allowances
• School start allowance
• Loyalty awards
• Employee Referral Program
• All You Can Move contract option or gym facility discounts
• Hybrid working model (3 days onsite and 2 days home office per week)