Our multinational partner is hiring Service Desk Agent to support their client with technical problem solutions.
Responsibilities:

Providing 1 and 1.5 level support (analysis and check on possible solutions) for applications in scope.
Ticket creation/categorization/prioritization.
Ticket escalation to respective Support Group.
Coordinating the German end user resolution in cooperation with the other English speaking support units.
Incident resolution and recovery.
Communicating solution or workaround to the employees of the customer in German.
Interface monitoring and alert tickets routing to the responsible resolver teams for further investigation.
Communicating updates regarding major incidents to users.
Running reports on active users on a quarterly basis and verifying with managers.

We are looking for you, if you:

Have excellent written and verbal communication skills in German and at least upper-intermediate English.
Experienced in any customer service role
Have at least a high school degree.
Have a desire to learn - no IT background required, training will provide the necessary technical knowledge.
Are open to work in shifts (from Monday to Friday, from 7am to 7pm)
Have excellent communication skills – both written and spoken.
Flexible, open-minded personality with a "can do" attitude.

What we offer:

Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks.
High value awards and recognitions, annual bonus and quarterly promotions for top performers
Home office possibility
Training and continuous learning and certification opportunities
Multilingual environment, native colleagues
Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
Easy to access location and modern office building (easy to reach from the city centre, 10-15 minute commute).
Reimbursable language courses.
Team events and company events

Dutch SDA

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