Join our dynamic team as

Customer Service Team Lead (export-import coordination)

where you’ll oversee export, import, and domestic sales processes for polymer and polyol products. In this position, you will guide and develop a motivated group of professionals, coordinate daily operations, and drive process improvements across the sales cycle.

Location: Tiszaújváros

Key Responsibilities

• Team Leadership & Coordination
• Oversee daily operations of the support team, ensuring smooth workflows and timely task completion
• Motivate, train, and support team members’ development and performance
• Reporting & Analysis
• Prepare and evaluate team performance reports
• Identify areas for improvement to enhance efficiency and service quality
• Process Optimization
• Implement and refine operational processes to increase effectiveness
• Develop and present decision-support materials for management
• Project Management & Digital Transformation
• Lead or participate in key initiatives that optimize customer service and export-import activities
• Collaborate with cross-functional teams (e.g., Logistics, Finance) to ensure seamless operations
• Participate in or lead cross-departmental projects focusing on process optimization and digital transformation

We are looking for you if you have

• Bachelor’s degree (preferably in business, economics, or logistics)
• Minimum 2 years’ leadership or coordination experience
• Strong communication and problem-solving abilities
• Solid leadership and team-building mindset
• Proven ability to manage diverse stakeholders and handle competing priorities effectively
• Conversational English proficiency (written and spoken)
• Advanced MS Office skills (particularly Excel and PowerPoint)
• Valid “B” category driver’s license
• Accurate order entry and administrative oversight
• Familiarity with export, import, and domestic logistics processes, including related documentation
• Monitoring shipments, handling notifications, and ensuring smooth deliveries
• Managing financial processes such as prepayment and credit limit tasks
• Working knowledge of SAP

What We Offer

1. Stable, International Environment
   • Work at one of Hungary’s largest companies with a solid global presence
2. Great Team & Culture
   • Collaborate with an experienced, supportive, and close-knit group
3. Competitive Benefits
   • Annual HUF 800,000 cafeteria allowance
   • 13th-month holiday bonus
   • Access to free health programs, services, and regular check-ups
4. Professional Growth
   • Extensive training opportunities and skill development
   • Clear paths for career advancement

We believe in MOL Group that our strength lies in the diversity of our people. We welcome all qualified candidates regardless of age, gender, disability, sexual orientation, or ethnicity. If you require any special accommodations during the recruitment process, please let us know—our team is here to help.