Customer Experience & Business Analytics Lead

Your new company:
We are looking for a Customer Experience & Business Analytics Lead to our innovative animal health partner.Your responsibilities:

• Timely and good quality support to all AH CRM users in the country – single point of contact for local team and RCV Commercial Excellence Team
• Handling all accounts, users, data information (Data Change Requests, data loads, standard reports & queries etc.)
• Support & Train Customer Facing Teams with regards to CRM usage, following Business rules for documentation, support Sales Manager in identifying outliers
• Preparation and coordination of targeting and segmentation process and implementation of MCCP – based on the RCV T&S guidelines.
• Achieve consensus within the Sales Manager/First line Manager of all Customer Facing teams with regards to target audience, calls, detailing capacity, and segmentation criteria.
• Oversees the testing, implementation and training of new digital platforms & tools (e.g. Approved email, Adobe Campaign, Canvas, Educational Platform, etc.)
  to the local organization.
• Supports local Product Managers for any digital projects as needed
• Coordinating with external wholesalers on collecting and verifying secondary sales reports.
• Processing and uploading secondary sales data in order to provide monthly sell-out data for the business
• Supporting Sales/Management teams on using existing sales dashboards by providing on-demand support and building a knowledge base (localized manuals, quick reference cards, etc.).
• Supporting RCV and Global Dashboards from local side with correct data in a timely manner.
• Providing analytical support for local Sales/Management teams by preparing regular and/or ad-hoc reporting on sales performance and field activities, preparing data and analytics for Business Reviews
• Providing analytical support in various business projects (e.g., reviewing/adjusting split of territories for Sales Force and territory alignment; reviewing the efficiency of discount/rebates system, etc.)

What you need to succeed:

• Excellent analytic skills with a demonstrated ability to read and interpret data from different sources.
• Excellent database handling skills with a demonstrated ability work with standard business software
  Advanced user of MS Office (MS Excel – formulas, Pivot tables; MS PowerPoint);
  A plus would be: knowledge of SQL;
  a plus would be having knowledge and experience with Power Query in Excel, macros, visualization tools (PowerBI, Tableau).
• Excellent verbal and written communication skills (in English as well) and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Ability to work to deadlines.
• Strong teamwork and collaboration skills

What you can expect from our partner:

• competitive salary
• yearly bonus
• home office opportunity
• opportunity to improve

What you need to do now: In case you find this opportunity interesting, press on the ’Apply’ button and send us your fresh CV.