Customer Account Specialist

Are you passionate about delivering exceptional customer service and building lasting client relationships?On behalf of our partner which is an innovative European FMCG company, we are looking for an enthusiastic Customer Account Specialist colleague to join their professional team!

Main responsibilities:

• Managing the full process of customer orders and modifications 
• Response to requests from customers about volume, product, logistics
• Collaboration with sales management regarding customer related tasks and changes
• Monitoring the order handling based on planning overviews, forwarding data etc., flags up 
• Inventory control, short expire date products handling
• Coordination with internal teams to resolve client issues, ensuring top-notch customer experience

Required skills:

• Higher education or University degree 
• Fluency in English 
• 2+ years of experience in Customer Service or Supply Chain and in customer relations
• Confident Excel usage
• Ability to manage projects on high level with attention for details 

What our partner can offer to you:

• Working from home office - 3 days/week
• Competitive salary + Cafeteria
• Friendly office atmosphere
• Work-life balance focus
• International supporting team 
• Weekly fruit day / monthly team building  events