Pozíció leírása / Job description
Our prestigious partner, a market leader of pet supplies is looking for a new Customer Service Team Leader to Pécs.
They are animal lover professionals who are passionate about smooth processes and progressive solutions. That's why they look for competent, animal-loving doers who think like they do. Their priority is their community and their people.
As Customer Service Team Leader, you will be responsible for leading and managing a team of customer service representatives (~15 FTE), which supports German customers.
Your tasks will include:
- Develop and maintain professional relationships with customers and team members.
- Coach and mentor team members to improve their performance and achieve their goals.
- Organize daily operations, including shifts, work plans, activities, and other related tasks.
- Use problem-solving skills to address customer issues and provide effective solutions.
- Analyze data and use it to improve team performance and customer satisfaction.
- Optimize processes to improve operational excellence and efficiency.
- Collaborate with other departments to ensure a seamless customer experience
Elvárások / Requirements
- 2-3 years of leadership experience in a customer support organization
- Fluent German and English language skills.
- Strong problem-solving skills with a structured mindset.
- Process affinity and the ability to optimize processes in the sense of focusing on operational excellence.
- Ability to transform data into actions.
- Good communication and interpersonal skills.
- Coaching/mentoring skills for team members
Amit nyújtunk / Benefits
- Work-life balance and flexible working hours – you have the opportunity use the advantages of mobile working, with 3 home office per week
- Because you deserve it! – Attractive remuneration as well as various additional services and benefits, e.g. employee discounts or cafeteria scheme, home office allowance
- The love of animals is the company's DNA – if you have a dog, you can bring him/her to work with you
- Unique corporate culture – you will experience openness, transparency and appreciation in an innovative, dynamic environment
- You can be YOU, the “you” culture will be used across entire company and across all hierarchical levels
- An extremely successful business model in combination with permanent expansion and high growth, even in uncertain times
- The well-being of their employees is really important
- Your development is important – the company will support you with a wide range of learning opportunities
