Serbian speaking First Line Analyst

• Responding to support queries through phone, email, and tools
• Ensuring daily communication with users across Europe
• Addressing IT issues faced by our partners during office operations
• Documenting and logging calls in the ticketing system
• Escalating unresolved issues to the appropriate teams
• Enhancing customer satisfaction levels

Elvárások / Requirements

• Business English and fluent Serbian; additional European languages are a plus
• Strong problem-solving skills
• Familiar with Windows (7, 8, 10) and MS Office
• Logical thinker
• Excellent communication
• Multitasking abilities
• Team player with a customer-focused mindset

Amit nyújtunk / Benefits

• Improve your language skills
• Participate in training programs
• Enjoy professional and personal development
• Work in a fun, diverse environment
• Flexible hours and a stable workplace
• Medicover health care
• Cafeteria benefits

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