Senior Team Lead

Join our partner's team in Debrecen!

Feladatok / Tasks

• Ensure daily service delivery and provide professional support to the team

• Efficiently manage resources (team, tools, technology) to maintain service levels

• Mentor, develop, and organize regular training sessions for team members to enhance process knowledge and best practices

• Handle customer complaints and act as the first escalation point for issues

• Continuously monitor team performance, conduct performance reviews, and implement improvement plans when needed

• Organize and lead team meetings to foster effective communication, collaboration, and engagement

• Drive service process improvements, gather feedback, and suggest actions to enhance operational efficiency

Amit nyújtunk / Offer

• Competitive salary and benefits

• Professional development opportunities

• Dynamic and supportive work environment

• Hybrid work (2-3 days Home Office)