Polish Speaking First Line Analyst

• Handling support queries via tools, phone, and email, maintaining daily contact with users across Europe.
• Resolving IT issues related to office work.
• Logging and documenting calls in the ticketing system.
• Escalating unresolved issues to relevant teams.
• Ensuring and enhancing customer satisfaction.

Elvárások / Requirements

• Fluent English and Polish; additional European languages are a plus.
• Strong interest in resolving IT issues.
• Proficient in Windows 7, 8, 10, and MS Office.
• Logical thinker with quick problem-solving skills.
• Excellent communication and customer-focused mindset.
• Ability to multitask effectively.
• Team player.

Amit nyújtunk / Benefits

• Cafeteria benefits
• Medicover private health care package
• Language courses
• Soft skills training and talent programmes
• Go through a professional and personal development
• Have a stable workplace with flexible scheduling (HO opportunity)

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