Italian-Speaking Request and Disputes Management Analyst

Our partner is a global healthcare company committed to advancing science to improve people's lives. They offer a supportive and collaborative work environment where you can grow your career and make a meaningful impact.

Main responsibilities:

• Manage customer requests and disputes efficiently and effectively.
• Register cases accurately and categorize them using a defined matrix.
• Provide exceptional customer service by answering inquiries and managing expectations.
• Investigate cases thoroughly and coordinate with relevant stakeholders.
• Analyze root causes to identify areas for process improvement.
• Resolve requests and claims in accordance with established guidelines.
• Ensure compliance with approval workflows and local regulations.
• Contribute to process standardization by documenting and following best practices.

Required skills:

• Experience in Customer service, Order to Cash & /or master data management, contract & commercial conditions management
• Fluent in English and Italian
• Strong problem-solving, deductive and analytical skills
• Knowledge of Microsoft Office and expertise in MS Excel

Advantages:-

What our partner can offer to you:

• Competetive salary
• Annual bonus
• Opportunities for continuous learning and career advancement
• A wide range of health and well-being benefits including high-quality healthcare, prevention, and wellness programs
• Flexible home office policy, with the possibility to work up to 60% of the time from home
• Great community & special events (Weekly Yoga/Pilates classes, Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)