IT Operations Service Delivery Manager

IT Operations Servive Delivery Manager

The following CHALLENGES await You:
-Participates/chairs meetings with customer and team, creates meeting reports
-Active cooperation with other participants in the operational groups
-Adoption and implementation of new services
-Support process development and documentation activities
-Participating in the development of service products
-Compilation and evaluation of monthly reports, invoices, SLA statements and other contracted reports
-Participation in the coordination of changes related to our clients' individual service contracts
-Monitors the delivery of contracted services and service levels
-Identify service issues, suggest solutions and improve services
-Representing the operation in projects with clients
-Coordinates regarding service deliveries with the senior and account management
-Maintains good working relations with customer technical staff and management
-Reports progress both internal and to customer
-Understands customer requirements, can deduct and formulate the underlying service requirements


Join Us, if:
-You have university or college degree on IT/engineering/business
-You have in-depth knowledge of ITIL good practices and practical experience, ITIL certificate is welcome
-You have minimum 3 years’ of experience in IT service delivery management
-You have project management experience
-You have ability to oversee and understand complex IT solutions
-You would like to use your excellent English (verbal&written) on a daily basis
-You have understanding of business processes and customer needs
-You have ability to maintain good customer relationship
-You have careful work style and accuracy, precision, durability
-You have good problem-solving and collaborative approach
-You have high quality and responsibility in own work
-You are able to deliver peak performance even under time pressure
-You have good communication and presentation skills
-You have ability to work in a team
-You have willingness to travel