German speaking Order Service Representative

Our partner is a family-owned global leader company in the furniture industry. With a history of over 75 years, they have built a reputation for quality and design excellence. Be part of a company that values creativity, and quality. 

Main responsibilities:

• Process and manage various types of orders (project, non-project, warranty, change orders, etc.)
• Verify order completeness and accuracy, including technical specifications and project schedules
• Collaborate with sales, project managers, and suppliers to ensure timely order fulfillment
• Track order progress and update relevant systems 
• Coordinate with logistics to ensure timely shipments and deliveries
• Provide post-sales support for warranty claims and replacement orders
• Support customer satisfaction initiatives, including surveys and feedback collection

Required skills:

• Excellent communication skills (verbal and written) in German and English
• Attention to detail and accuracy
• Problem-solving and analytical skills
• Proficiency in MS Excel, Word

Advantages:

• Relevant experience in customer service or order management
• Knowledge of SWING 

What our partner can offer to you:

• Multinational environment
• Modern office
• Training
• Bonus 
• Cafeteria
• Home office opportunity 
• Healthcare package