French-speaking IT Support Analyst

French Speaking Service Desk Analyst position is open at our client who is a prestigious multinational company operating a shared service centre in Budapest. 

The responsibilities of the Service Desk Analyst are the following:

• Provide centralized first level IT advice and support to customers
• Be a first point of contact for end users support using all contact mediums (e-mail, phone)
• Ticket creation / categorization
• Documentation and administration
• Delegation of problems which cannot be resolved on first level to the competent teams
• Be able to work under pressure, to work in a team and to support team members

What you'll need to succeed:

• Fluent French and upper-intermediate English language skills
• Experienced in any customer service role
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• You have logical thinking, good problem-solving skills

Why is it a good opportunity for you:
The company offers you great opportunity for professional development, there are trainings, language courses and talent programs. You can use and improve your language knowledge and you also would have the possibility to work at a stable, market leader company.