French-speaking Customer Support Representative

Your new role

The Customer Support Representative (CSR) is a strategic customer advisor and the internal voice for the customer base. The Customer Support Representative will both have the accountability and responsibility to deliver on Customers’ needs. This role acts as a liaison between customers and all functional areas within the client to solve technical support enquiries. Working with resources across the client’s organisation, CSR expedites the resolution of issues to empower customers to reach their greatest potential success.

• Provide exceptional support for our applications and associated services
• Answer phone calls, chat and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc…
• Meet and exceed service level goals
• Utilise support tools and resources necessary to get the job done, including e-mail, chat, telephone and Salesforce
• Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.

What you'll need to succeed

• You are the ideal candidate if you have a high school diploma and an expert understanding of desktop operating systems, including Microsoft Windows.
• A general understanding of internet technologies is essential.
• Fluency or near-native proficiency in French and at least upper-intermediate English are required.
• Knowledge of Windows, Android, and Apple OS is a plus. 
• Being self-motivated, highly collaborative, creative, goal-oriented, and team-centric is important.
• Superior oral and written communication skills are necessary, along with the ability to maintain composure in critical situations and communicate clearly with both internal and external customers.

What you'll get in return

The company provides a competitive salary and benefits package.
Employees can benefit from a home-office option and a sport and health package, which help maintain a healthy work-life balance. Additionally, the company provides language courses and training programs to support lifelong learning. Furthermore, there is the chance to work in a multinational environment, allowing employees to develop their skills and utilise their language knowledge.

What you need to do now. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.