Customer Quality Engineer

Pozíció leírása:

• Preparation, coordination, wrap-up and leading of customer audits / technical visits
• For key accounts, organizing and leading preparation meetings
• Follow up of customer audit findings, preparing CAPA plans
• Follow up of CAPA’s internally, ensure proper communication with relevant departments
• Active communication with customers for clarifications regarding information received for customer claims
•  Review of batch records, evaluation of data
•  Active participation in Root Cause Analysis and coordinating of involvement of relevant departments
• Coordination and documentation of clarifications with other intern departments, prepare comprehensive official complaint answers mostly in English to customers
• Participation on follow up calls with customers if required
• Management of samples as of customer claims (reception of samples, identification of samples, storage of samples, archiving of samples, and in case of need to send professionally samples for external investigation)
• CRM data management, and monthly update

Amit kínálunk:

• Multinational atmosphere
• Competitive salary
• Bonus twice a year
• Flexible work schedule
• Home office opportunity
• Excellent commuting support

Elvárások:

• Requires Egineering or Technical Degree (preferred MSc)
• Quality experience in a manufacturing environment, preferred min. 3 years, but not precondition
• Fluent, high-level English language skill
• Root cause analysis methods: 5Why, Ishikawa
• MS office knowledge