German speaking Customer Support Specialist

Be part of a leading company in the healthcare industry that values innovation, excellence, and employee well-being. Our partner offers a supportive and collaborative work environment where you can grow your career and make an impact in the life sciences industry. Benefit from flexible working arrangements, a modern office, and a comprehensive benefits package.
If you’re ready to take the next step in your career with a company committed to transforming healthcare, apply today!

Main responsibilities:

• Act as the main point of contact for customers and the commercial teams within the assigned region.
• Provide outstanding support to customers and sales teams by addressing inquiries via phone and email.
• Collaborate with sales teams to resolve customer issues and enhance overall satisfaction.
• Identify opportunities for process improvement and implement solutions to enhance customer experience, meet service level agreements, and minimize audit risk.
• Ensure that customer orders are processed accurately and in a timely manner.
• Handle operational customer complaints professionally and efficiently.

Required skills:

• Fluent communication skills in English and German (both written and spoken).
• Experience in a customer-facing role within a fast-paced, corporate environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Excellent telephone manners and problem-solving abilities.
• Strong organizational skills and the ability to multitask effectively

Advantages:

• Knowledge of Salesforce (SFDC) and SAP is a plus

What our partner can offer to you:

• Life and accident insurance
• Private Health Care Services – unlimited examinations, checkups in numerous specialties free of charge 
• Cafeteria
• Hybrid working model (2 days home office/week)
• 100% commuting allowance for non Budapest residents 
• Annual bonus 
• Annual salary review 
• Marriage and childbirth allowance 
• School start allowance 
• Loyalty award 
• Employee Referral Program with a remarkable referral bonus 
• All You Can Move contract possibility/gym facility discount